Seller Policy

Points will only be charged if the Buyer's minimum expectations are met. At the same time, this will also remind the Seller that some problems still need to be improved.

The Seller scoring system will update the score on the first day of each month based on the Seller's non-compliance items in the previous month. You can click the corresponding scoring dimension keywords to view the complete policy.

3、What punishment is relevant to a certain amount of points?

4、Customer service rules and implementation rules

What are rude or abusive chats or comments?

Malicious harassment refers to the behaviour of members who insult, curse, threaten, comment and other verbal attacks on others or harass others through evil means, which hinder the legitimate rights and interests of others.

How to deal with rude or abusive chats or comments?

Point deduction for general and severe violations, management and control of the business authority.

Applicable situation: malicious harassment refers to the behaviour of members who abuse, curse, threaten and make other verbal attacks on others, or use evil means to harass others and harm their legitimate rights and interests.

5、 Measures applied for breach of promises

What is a breach of promise?

Breach of promise refers to the Seller's failure to provide services to Buyers, violation of the Buyer's rights and interests and failure to perform obligations toHome as promised. The Seller must continue to fulfil statutory or agreed replacements, returns, and refunds.

Applied measures: points deduction

Specific measures:

1. If the Seller has other commitments that still need to be fulfilled regarding the paid order or the corresponding goods or services under particular circumstances, 5 points will be deducted for each general violation.

2. If the Seller violates any of the following commitments, 10 points will be deducted for each severe behaviour:

1) Home judges that the Seller should undertake the after-sale guarantee responsibility, such as a refund, but the Seller refuses to bear it;

2) Home judges that the Seller should indeed undertake the after-sale guarantee responsibility for 7-day no-reason returns and exchanges, but the Seller refuses to bear it;

3) Refusing to send or delay sending the promised trial goods to the Buyer without negotiation between the Buyer and the Seller;

4) The Seller has not processed the order within 72 hours of the paid order;

The Seller who joined Home official activities failed to fulfil the requirements of the activities (except delivery time) and violated other management content officially released by Home (including but not limited to rules, norms, category management standards, and industry standards). If the description of the provisions meets the specific circumstances, the measures shall be complied with.

6、 How long will the punishment last?

The punishment will end after 28 days. As long as corresponding measures are taken to improve the current store performance and maintain it up to the standard, the sanctioned Seller will regain certain seller rights.

7、Handling violations 

1. If the circumstances are general: the consumer initiates a complaint, and Home judges that the complaint is justified. 5 points will be deducted for each general violation. Completing 5 orders restores 5 points.

2. If the circumstances are serious: if a consumer initiates a complaint and Home judges that the complaint is justified, 20 points will be deducted for each serious violation. Completing 20 orders restores 20 points.

3. If the circumstances are severe: the account will be frozen, and the store will be closed within 28 days.

Example 1: Seller A gains 3 points in the 3rd week and will regain the rights in the 7th week

Example 2: Seller B gains 3 points in the 3rd and 3 points in the 5th week. These points will be accumulated to define the level, and the rights will be regained in the 9th week

Example 3: Seller C gains 3 points one week before the beginning of the new quarter and gains 3 points after the beginning of the quarter, and the newly gained points will redefine the level

8、How to make a scoring appeal?

Click the Helpline link to appeal. If your appeal is successful, we will cancel your penalty points and restore your corresponding Seller rights.

9、Severability

If any provision of these Terms of Service is held to be illegal, invalid, or unenforceable under the laws of any jurisdiction, such provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions within that jurisdiction, nor shall it affect the validity and enforceability of the provision under the laws of any other jurisdiction.

10、General Provisions

1、Party A reserves all rights not expressly granted under this Agreement.

2、Party A may modify these Terms of Service at any time and publish the modified terms on this website. Your continued use of the website after the publication of modifications indicates your acceptance of the modified terms.

3、You may not assign, sublicense, or transfer any rights granted to you under this Agreement, nor may you subcontract any of your obligations.

4、Nothing in these Terms of Service constitutes a partnership, joint venture, or agency relationship between you and Party A, nor does it authorize you to incur any expenses or liabilities on behalf of Party A.

5、Party A’s failure to require performance of any provision of this Agreement at any time shall not in any way affect its right to enforce such provision at a later time, unless such right is waived in writing.

6、These Terms of Service are made solely for the benefit of you and us and not for the benefit of any other person or entity, except for Party A’s affiliates and subsidiaries (and their respective successors and assigns).

7、The terms set forth in these Terms of Service, as well as any agreements and policies incorporated or referenced herein, constitute the entire agreement and understanding between the parties with respect to the services and website, and supersede any prior agreements or understandings on the subject. Both parties hereby exclude all implied terms of fact. In entering into the agreement formed by these Terms of Service, neither party has relied on any representation, statement, warranty, understanding, commitment, promise, or assurance made by any person other than as expressly set forth in these Terms of Service. Each party hereby irrevocably and unconditionally waives any claims, rights, and remedies it may have with respect to any of the foregoing, other than as provided in these terms. These Terms of Service shall not be contradicted, explained, or supplemented by any prior agreement, any contemporaneous oral agreement, or any evidence of consistent additional terms.

8、You agree to comply with all applicable laws, regulations, rules, and codes relating to anti-bribery and corruption, including but not limited to the UK Bribery Act, the US Foreign Corrupt Practices Act, and the Singapore Prevention of Corruption Act, and confirm that you have and will establish all necessary policies and procedures to ensure compliance with such requirements.

9、If you have any questions or concerns regarding these Terms of Service, or any questions or concerns regarding any issues raised on the website, please contact us through the following means:

11、After a new user successfully applies to become a seller (merchant), the platform will continuously introduce customer traffic to the seller (merchant). The seller (merchant) must not close the store within two months, otherwise it will be considered a breach of contract by the individual, and any resulting losses will be borne by the seller (merchant).

After the consumer successfully pays for the order, the seller (merchant) must apply for shipping within 24 hours. If the seller (merchant) fails to apply for shipping in a timely manner, and delays or credit complaints occur during this period, the seller (merchant) shall bear the corresponding legal liabilities and any resulting losses.